Be Like Ryan

I just go back from my car place, Tower Auto, where the young guy I deal with was working on detailing my wife’s car until 10 PM last night. Now detailing is not his job. He is more of a service manager but he so enjoys helping his clients that he was willing to stay late to try to remove some stains that had developed on the outside of the car.  Ryan is really into cars and he loves working at...

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Leadership: Influence with Information

constituent feel like the constituent is the most important person in the world and I imagine Bill must have had this skill to the nth degree. The show described the story about the Federal shutdown and how Clinton was sure that if he got then Speaker Newt Gingrich in a room with him, he could win him over and get Gingrich to back down from his request for a balanced budget. But no matter what Clinton did, Newt would not...

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