Karmic Resilience in Bean Town: Their Resilience Advantage

I have to admit I was rooting for Boston in the World Series. It may have been because the Cardinals defeated our Pirates in the ALDS or perhaps it was because my dentist, Dr Rob, is a raving Red Sox fan and I don’t want to get on his wrong side. But as I watched the celebrations the past few days, I recognized that I love a good resilience story and there wasn’t any better one yesterday than the team from BeanTown. Let me count them off…No home world series celebration since 1918, Big Poppi was batting over .700 in the series after they lost 96 games last year,  and even Neil Diamond made a comeback to sing Sweet Caroline Read More

The City of Bridges…Shut Down

There’s an old expression here in Pittsburgh about having to cross bridges or go through tunnels, both of which are central to the movement of people in town, which is “don’t do it!”. For the most part, its usually just a minor inconvenience, but yesterday at 5 PM after completing my day of consulting with my clients, I was ready to head home from East Liberty which is just a quick 10-15 minute drive across the Highland Park Bridge. As I got onto Washington Blvd, I couldn’t help notice that it was backup up all the way to Penn Ave about a three mile backup from the Bridge…oops I thought, I probably should go down Highland Ave…backed up there too…Negley…even Read More


How would you handle this situation…. You and a business colleague agreed to work together for your mutual benefit. Your work and his work complimented each other and you both believed that you could help your clients and yourselves by cross referring some business. It is now 4 months after your agreement and you’ve referred three clients to this fellow that has resulted in $50,000 worth of business for them. But to date, your “colleague” has not referred a single person to you. You have a meeting this coming week and you want to have a further discussion about the arrangement…oh by the way…you are really pissed! This is the discussion several of my colleagues and I had at our Read More

Five Ways to Be Like Hurricane Sandy

Hurricane Sandy is churning up the waters off the eastern shore as I write this and all predictions indicate that she will be making her way to the Western shores of the Allegheny River tonight along with 50 mile per hour winds.While its wise to be cautious about an intense hurricane like Sandie, her story is making big waves across the country. Big waves can be scary but everyone loves to watch them and see how they change the landscape in ways that could never be predicted. And like the fear created by the big storm, making waves with our lives can be scary also. Too many of us do our best to not disturb the water but to make Read More

When Resilience Is Not Enough: A Soldiers’ Story

The guy sitting next to me on the plane was sporting an all Ohio State outfit including t-shirt, hat and iphone skin and since I am an OSU grad, we struck up a conversation. Turns out that he is a soldier going back to Afghanistan for another tour of duty. Sent home just a month before and having been told he was done, he received a call just last week ordering him to return for another 3-month tour as an intelligence officer arranging logistics for medi-vacs. Seems that he’s responsible for making sure wounded warriors get to the right hospital base. He’d seen his fill of war after two tours in Iraq and now a tour in Afghanistan and I Read More

Forget About Managing Stress – Try Being Resilient

Another thing to know about the resilience versus the management model as I said is about how you anticipate and prepare for stressful events even this issue of navigation where you find yourself in the heat of a battle. I want to talk about these three mechanisms a little bit more in preparation, hardiness, navigation, and this recovery and bounce back. So these are the three mechanisms and these three mechanisms are really important. The first story I want to share with you is an example of this. So I am going to tell you a little story about Arthur Ashe. Arthur Ashe was the first African-American tennis player to win single tournaments at Wimbelton, the US Open, and the Read More

Shifting From Stress Management To Stress Resilience

Richard discusses shifting from a stress management model for handling pressures to a stress resilience model.

Ten Routines To Improve Management

There are ten more areas that are right for improving your energy and for using rituals and routines to improve your management. Think about what you can do to create more automation in these areas:  Meandering meetings where nothing seems to be getting done. When you don’t say no when others ask you for help. Open door policies that leave you reacting to interruptions. Not delegating effectively. Only dealing with putting out fires in your workplace and not getting into more important strategic planning. Not feeling organized or having too much clutter to find what you need when you need it. Not having enough time to recuperate between meetings or events. Trying to multitask with too many things and not Read More

Three Keys To Being An Optimist – Part 2

Richard explains the importance of how we think about things.