You're Smarter Than You Think

Recently I was talking to a CEO who was sharing about how he is working with his leadership team to think about the “value creation” they make for their customers. For him, value creation means improving his customer’s state of being. He expects his team to meet their customer’s needs and also wants them to go beyond that objective to find new and better ways to think about how their products and services improve their customer’s abilities to serve their...

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The American Dream

I visited the coast of Northern California last week meeting with some prospective clients. One of them invited me to go to a “you-pick-em” strawberry field at a local commercial operation. This fellow, who is now the CEO of a thriving technology company shared some of his background with me in response to my questions related to how he built his successful business. He thought it was best if we started at the beginning. He told me he came from...

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Build A Full Head of Esteem

You are what you think: Pay attention to the self-talk you say to yourself. If your thoughts start getting negative then turn them off and say something positive. The technique is known as “thought-stopping” and there is a satirical video done by TV psychologist Bob Newhart in which he demonstrates this technique . Use affirmations: While most of us are quick to give ourselves criticism, we are slow to acknowledge our successes. Give yourself a little bit of the credit...

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When It's Okay To Micromanage

Nobody likes to be micromanaged and we usually associate it with an overbearing boss who just likes to stick his nose into everyone’s business. Micro-management, however, does have its rightful place in many workplace situations. Recently I was meeting with a regulatory and compliance officer for a technology firm and she shared about the challenges she faces in influencing her colleagues about the importance of her role. Sure, she can be a pain in the butt, she admitted, but her...

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The Balance Challenge

A few months ago, I found the room spinning when I went to get up out of bed. It only lasted 15 seconds or so but after 4 days of it, I thought it best to see my physician. He diagnosed me within a few minutes as having “‘benign paroxysmal positional vertigo,” (it’s always good to see benign in a medical diagnosis.) The treatment is pretty straightforward for this form of vertigo and involved seeing a vestibular physical therapist who...

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Two National Days of Independence

We’re in Canada this week with our family traveling between Montreal and Quebec City. Canada and the US celebrate independence during this first week of July with our Northern neighbors commemorating the formation of the Dominion of Canada. In 1867, the British colonies of Nova Scotia, New Brunswick and Canada (eventually Ontario and Quebec) came together as a “kingdom in its own right.” Full independence occurred some 60 years later. Given the British lost their US colonies 90 years earlier,...

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