Conflict in the workplace is inevitable.
- Employees disagree with their manager’s approach to getting things done
- Co-workers experience frustration and feel that others are sloughing their responsibilities
- Open warfare may occur between peers battling over turf and wanting to get the accolades for success
These and a myriad of other issues come up every day at work and for the most part they are absorbed into the actions of the day with little thought about how they are ultimately impacting the success of the business.
Most conflicts don’t need to be addressed, but when they do, they need to be done efficiently, effectively and with respect.
In our work with individuals and teams we focus on helping people identify the key skills associated with successful conflict management.
- Listening and understanding
- Getting to the heart of the matter
- Seeking areas of agreement and clarifying areas of disagreement
- Creating working agreements to resolve the conflict and to find new common ground
- Practicing the skills of conflict resolution so that the behaviors are engrained and that each person is comfortable in knowing how they will address challenging situations in the future.
Conflict in inevitable but having a strategy to address will not only put it in the past but will help to build a stronger working group.