Archive for March, 2011

Preparation: A Key to Resilience

Thursday, March 17th, 2011

Over and over this past weekend, we’ve heard how the Japanese are the most prepared people on the planet in terms of understanding and responding to emergencies such as this weeks earthquake and tsunami.  Of course, no amount of preparation could have prepared them for the kind of devastation they saw from their rooftops and hilltops where those who were lucky enough escaped to during the first few minutes when sirens were going off.

While the loss of human life will no doubt be staggering, the reality appears to be that many lives were saved because of the preparation and rehearsals that businesses, schools and other institutions engaged in during readiness drills.

In the week’s following 9/11, I had the opportunity to consult with American Airlines and to meet with pilots, flight attendants and call center personnel about the tragedy of that day, the loss of friends and their corporate community. Airline professionals are trained in expecting disasters so that their actions and behaviors not only create as much safety as possible but that they do it in as calm and controlled a manner as they can. Afterwards, they will respond with the agonizing emotions of loss, fear and anger, but that is a normal and expected.

While it took the employees from AA a while to recover from the trauma of that day and the subsequent decimation of the airline industry, their resilience was bolstered by their preparation for dealing with even unbelievable stressful events.

Like all of us, the people of  Japan are resilient . We are still in the early stages of this tragedy and do not even know if more danger is afoot but we do know that we will have weeks and even months of tortuous news of lost lives and shattered families. It will take years for them to recover, but their preparation will help them bounce back even sooner.

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Leadership Creativity

Tuesday, March 15th, 2011

In a recent insert in the Sunday New York Times magazine was a report of an IBM survey  about the most important leadership qualities that will be required of CEO’s over the next five years. While over the past five years, change and change management has been the watchwords for corporations, it looks like, from this survey that complexity management will be on the radar. What is “complexity management”?

Its the ability to note how trends interact with one another and how they create volatility, unpredictability and opportunity in ways that we never could have conceived before. Think about  corporations which eschewed social media a few years ago are now embracing it full bore; or how wellness programs which use to be considered “fluff” are now seen as vital to personal and corporate health.

In order to address the “complexity gap”, the 1500  CEOs who were interviewed for this survey said that creativity will be the most important leadership quality winning out over the more traditional skills such as operational and fiscal management, strategic thinking or influencing. Being fast, flexible and willing to try out new ideas will be key to success. This chart provides an overview of the key characteristics

IBM’s current slogan is “building a better planet” Given the challenges and complexity of the world and our organizations, creativity appears to be a good competency to have and develop. Let me know about how you are building your creativity?

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